P - How far ahead of time should I book my transfer?
R -
It is possible to book a private transfer service in Lisbon with a minimum of 16 hours in advance
P - How long does the journey from the hotel to the airport take?
R -
If you book the return transfer service, we recommend booking the pick-up from the hotel at least 2 hours before your flight.
If the pick-up is at Sintra, Cascais or Estoril, we suggest booking the pick-up 2,5 hours before the flight departure time.
P - What pick up time should I choose?
R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
Airports: 1 hour from the plane's arrival time.
Cruise ports: 1 hour from the boat's docking time.
Tran stations: 15 minutes from the train's arrival time.
Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
Airports: the driver will wait in the arrivals hall, just after luggage pick up.
Ports: the driver will wait in the arrivals terminal.
Train stations: the driver will wait at the exit of the train's arrival platform.
Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.
P - Are the prices final? Are there any extra charges?
R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?
R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
Hand luggage: total length, height and width adding up to no more than 115 cm.
Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?
R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?
R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?
R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?
R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?
R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?
R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?
R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?
R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?
R -
Yes, here you can see all the destinations where we offer airport transfers.
Les avise que íbamos con retraso y encima nos habían facturado las maletas de mano y las teníamos que recoger en la cinta.No pusieron ninguna pega y me tranquilizarnos.
Nos dijeron donde nos esperaban en el Hall y nos acompañaron hasta el coche.Era una Van pero fuimos los dos solos.
El trato del conductor fue Muy Amable y Simpatico..
Sin duda merece la Pena coger el Transfer de Civitatis por la Tranquilidad y la Eficiencia del Servicio.
I travelled with friends
10
03 / 30 / 2024
R
Rubens Marcelo Suguiyama Nogueir
São Paulo , Brazil
Na chegada já estava a placa com meu nome no mural de saída do aeroporto.
Fiquei somente com uma dúvida.
Eu sai do aeroporto pra o lado direito e já verifiquei o nome no mural.
A dúvida seria, se eu saísse para a esquerda , teria também outro mural com o nome ?
É mais uma dúvida mesmo a respeito.
Translate this opinion into English.
Upon arrival, the sign with my name was already on the airport exit wall. I just had one doubt. I left the airport to the right and checked the name on the wall. The question would be, if I went left, would there also be another mural with the name? It's just another question about it.
Opinion translated. Show original.
I travelled with teenagers
10
03 / 24 / 2024
C
Christopher
Coatesville, The United States
Was apprehensive regarding making this booking for an airport transfer, as it was last minute and for an early pickup. But booking process was easy, received an immediate confirmation, and another 24 hours in advance. Driver pick us up exactly on time, and delivered us to the airport within 15 minutes and even gave us directions on where to proceed to check in. Don't hesitate to make an airport booking transfer here, will use it again next time I'm in Lisbon.
I travelled with friends
10
03 / 24 / 2024
M
Marcio Cordeiro Filho
Rio De Janeiro, Brazil
Correu tudo muito bem. O condutor do transfer, André, muito simpático e prestativo, chegou ao nosso endereço alguns minutos antes do horário agendado e foi muito atencioso.
Translate this opinion into English.
Everything went very well. The transfer driver, André, very friendly and helpful, arrived at our address a few minutes before the scheduled time and was very attentive.
Opinion translated. Show original.
I travelled with teenagers
8
03 / 04 / 2024
M
Maria Guadalupe
Coatepec , Mexico
En el aeropuerto tienen un sistema que nunca había visto, concentran en un área a todas las personas con traslado contratado y una persona te va canalizando con tu chófer.
Translate this opinion into English.
At the airport they have a system that I have never seen before, they concentrate all the people with a contracted transfer in one area and a person channels you to your driver.
Opinion translated. Show original.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 4,397 reviews
04 / 05 / 2024
Spain
Les avise que íbamos con retraso y encima nos habían facturado las maletas de mano y las teníamos que recoger en la cinta.No pusieron ninguna pega y me tranquilizarnos. Nos dijeron donde nos esperaban en el Hall y nos acompañaron hasta el coche.Era una Van pero fuimos los dos solos. El trato del conductor fue Muy Amable y Simpatico.. Sin duda merece la Pena coger el Transfer de Civitatis por la Tranquilidad y la Eficiencia del Servicio.
03 / 30 / 2024
São Paulo , Brazil
Na chegada já estava a placa com meu nome no mural de saída do aeroporto. Fiquei somente com uma dúvida. Eu sai do aeroporto pra o lado direito e já verifiquei o nome no mural. A dúvida seria, se eu saísse para a esquerda , teria também outro mural com o nome ? É mais uma dúvida mesmo a respeito. Translate this opinion into English.
Upon arrival, the sign with my name was already on the airport exit wall. I just had one doubt. I left the airport to the right and checked the name on the wall. The question would be, if I went left, would there also be another mural with the name? It's just another question about it. Opinion translated. Show original.
03 / 24 / 2024
Coatesville, The United States
Was apprehensive regarding making this booking for an airport transfer, as it was last minute and for an early pickup. But booking process was easy, received an immediate confirmation, and another 24 hours in advance. Driver pick us up exactly on time, and delivered us to the airport within 15 minutes and even gave us directions on where to proceed to check in. Don't hesitate to make an airport booking transfer here, will use it again next time I'm in Lisbon.
03 / 24 / 2024
Rio De Janeiro, Brazil
Correu tudo muito bem. O condutor do transfer, André, muito simpático e prestativo, chegou ao nosso endereço alguns minutos antes do horário agendado e foi muito atencioso. Translate this opinion into English.
Everything went very well. The transfer driver, André, very friendly and helpful, arrived at our address a few minutes before the scheduled time and was very attentive. Opinion translated. Show original.
03 / 04 / 2024
Coatepec , Mexico
En el aeropuerto tienen un sistema que nunca había visto, concentran en un área a todas las personas con traslado contratado y una persona te va canalizando con tu chófer. Translate this opinion into English.
At the airport they have a system that I have never seen before, they concentrate all the people with a contracted transfer in one area and a person channels you to your driver. Opinion translated. Show original.